Holiday Opening Hours
Please note that our office will close at 5pm on 20th December for the holiday season, and we will reopen at 9am on 6th January, 2020.
We would like to wish all of our customers Special Seasonal Greetings and we do hope you have a Very Happy New Year!
Why is our Gaggia Classic better than the Philips brand?
We build our machines from all new parts.
The electro valve is the high quality Olab unit which gives better pressure resulting in better crema and better coffee, as opposed to the poor quality one fitted in the Philips unit. Our boiler is the made from alloy for better heat stability and retention, and the steam wand is semi-professional and not plastic like the one on the Philips unit. In short, ours is a superior Gaggia Classic. Read more.
Coffee Machine Repairs
We carry out service and repairs for all Gaggia and Saeco traditional, automatic and capsule/pod coffee machines including UK collection, fault finding, repair and re-delivery to your home, business or place of work. We ship spare parts worldwide.
WE HAVE A DEDICATED DELIVERY SERVICE
You may have already seen our logo branded van and driver going up and down the country. This is a unique service that we provide to our customers. No-one else in the industry provides such a superb service to it's customers. The cost of the van including insurance, fuel and a driver is a considerable investment and we subsidise the operating cost as a non-profit service. The price you pay for this value-added service is miniscule by comparison.
Why do we do it? Your coffee machine is important to you and to us. You do not want it smashed or lost You want someone to take care of your valuable investment. All other couriers will treat your coffee machine as if it were a box of nuts and bolts which regularly results in considerable damage being caused during transit. Couriers do not accept liability easily for breakages or loss and so we have had to take several companies to court, and we won, but this process is long and time-consuming and an unnecessary burden for customers who have to wait longer for further repairs to be made.
Now when you book in your coffee machine with us for a service or repair, our staff will confirm and notify you by email the time and day that our driver will arrive at your home or business to collect it. When using our doorstep collection servicee we will guarantee that there are no breakages during transit. We will provide you with total peace of mind and a sterling delivery and repair service that you can rely on.
OUR PLEDGE TO YOU:
- We will respond to your enquiries within 24 hours
- We guarantee all service work we undertake
- Coffee machines go through a stringent 20 cycle test before shipping
- Special parts that are not in stock, and have to come from Italy, will add to the time of the repairs
- Our pricing is based on value for money. We do not ask for payment up front
- You will be treated with honesty and professionalism at all times. Our aim is to provide you with the finest coffee machine service available in the UK
Last July our driver was stuck in traffic on the M20 in Kent for 16 hours. He could have turned around and come back to Nottingham, but unbeknownst to us, he continued with his work and delivered our customers' coffee machines in Deal, Kent.
He did make it! He was amazing - stuck in the traffic all night and delivered the machine at 6:30 Sunday morning. He was brilliant - went way and above the call of duty. Please thank him again for us... I'm so impressed with your company's service.
We pride ourselves with our dedicated service and staff. NO other company would go to such lengths to meet customer's expectations.
Are you looking for a commercial service? Click here for COMMERCIAL REPAIRS.
When will my machine be repaired?
Here at Gaggia Service UK we work hard. 7 days a week, 12 hours a day, in fact we have only been closed for two days during the past year. We pride ourselves on our high level of service and our full years warranty on every part we repair or replace.
Our customers Tell Us that our service is second to none. When we collect your machine you can rest assured that it will be repaired and it will be returned to you with a year warranty on every part that we repair or replace. This is our guarantee.
We currently have a turnaround time of 2-3 weeks for Gaggia Baby, Classics and Evolution. Larger machines are currently taking longer due to high demand and the technical complexity of these machines. Each machine takes 11 hours to test and service in our workshop in addition to any repair work that may be needed.
For more information on our service procedure, please read What We Do.
Note: We are not affiliated with Gaggia or Phillips, we are an independent company.