Notice of Closure

We regret to inform you Gaggia-Service / Italian Imports SRL Ltd is no longer trading.

If you need a machine service or repair, you may contact:

Gaggia Service Specialist

If you need a machine service or repair, you may contact:

Gaggia Service Specialist

Gaggia Service & RepairGAGGIA Service UK



About Us
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Customer Feedback
Domestic Coffee Machines
Ice Cream Makers

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Coronavirus Notice

Please note that during the current and
situation we expect a longer than
normal response time for repairs.

We are working extremely hard with the safety
of our technicians and customers being paramount.


Why is our Gaggia Classic better than the Philips brand?

Coffee Machine Repairs

We carry out service and repairs for all Gaggia and Saeco traditional, automatic and capsule/pod coffee machines including UK collection, fault finding, repair and re-delivery to your home, business or place of work. We ship spare parts worldwide.


You may have already seen our logo branded van and driver going up and down the country. This is a unique service that we provide to our customers. No-one else in the industry provides such a superb service to it's customers. The cost of the van including insurance, fuel and a driver is a considerable investment and we subsidise the operating cost as a non-profit service. The price you pay for this value-added service is miniscule by comparison.

Why do we do it? Your coffee machine is important to you and to us. You do not want it smashed or lost You want someone to take care of your valuable investment. All other couriers will treat your coffee machine as if it were a box of nuts and bolts which regularly results in considerable damage being caused during transit. Couriers do not accept liability easily for breakages or loss and so we have had to take several companies to court, and we won, but this process is long and time-consuming and an unnecessary burden for customers who have to wait longer for further repairs to be made.

Now when you book in your coffee machine with us for a service or repair, our staff will confirm and notify you by email the time and day that our driver will arrive at your home or business to collect it. When using our doorstep collection servicee we will guarantee that there are no breakages during transit. We will provide you with total peace of mind and a sterling delivery and repair service that you can rely on.

  • We will respond to your enquiries within 24 hours
  • We guarantee all service work we undertake
  • Coffee machines go through a stringent 20 cycle test before shipping
  • Special parts that are not in stock, and have to come from Italy, will add to the time of the repairs
  • Our pricing is based on value for money. We do not ask for payment up front
  • You will be treated with honesty and professionalism at all times. Our aim is to provide you with the finest coffee machine service available in the UK

Last July our driver was stuck in traffic on the M20 in Kent for 16 hours. He could have turned around and come back to Nottingham, but unbeknownst to us, he continued with his work and delivered our customers' coffee machines in Deal, Kent.

He did make it! He was amazing - stuck in the traffic all night and delivered the machine at 6:30 Sunday morning. He was brilliant - went way and above the call of duty. Please thank him again for us... I'm so impressed with your company's service.

Anstey, Kent

We pride ourselves with our dedicated service and staff. NO other company would go to such lengths to meet customer's expectations.


When will my machine be repaired?

Here at Gaggia Service UK we work hard. 7 days a week, 12 hours a day, in fact we have only been closed for two days during the past year. We pride ourselves on our high level of service and our full years warranty on every part we repair or replace.

We currently have a turnaround time of 2-3 weeks for Gaggia Baby, Classics and Evolution. Larger machines are currently taking longer due to high demand and the technical complexity of these machines. Each machine takes 11 hours to test and service in our workshop in addition to any repair work that may be needed.

Note: We are not affiliated with Gaggia or Phillips, we are an independent company.

Copyright 2018, Italian Imports S.R.L Limited Terms & Conditions. Website designer Damon Creed.
The GAGGIA® logo is a registered trademark of Gaggia S.p.a.
The Saeco logo is a registered trademark of Saeco International Group S.p.a.